Returns & Exchanges
At #1 Flower Shop, we strive to ensure your floral arrangements arrive in peak condition; however, if your order is damaged or unsatisfactory, we offer a 24-hour satisfaction guarantee for replacements or refunds. Due to the perishable nature of our products, all return requests must be initiated promptly to ensure a fair resolution.
Document the Issue
Take clear, high-resolution photographs of the flowers and any damaged packaging within 24 hours of delivery to document the condition of the arrangement.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photos to initiate a claim.
Quality Review
Our floral experts will review your submission within one business day to determine if the issue qualifies for a full refund or a fresh replacement.
Resolution
Once approved, we will either schedule a complimentary redelivery of a new arrangement or process a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing